At The Stylez, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms for returns, refunds, and exchanges on our site, www.thestylez.com. Please review this policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
- Return Period: You may request a return within 7 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and with all original tags attached. Items that are damaged, washed, or altered are not eligible for return.
2. Items Not Eligible for Return
Certain items are not eligible for return:
- Perishable goods or products with an expiration date.
- Personal care items, hygiene products, and intimate apparel.
- Customized or personalized items.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our support team at support@thestylez.com or WhatsApp at +91 9959747766 with your order details and reason for return.
- Approval: Upon approval, we will provide you with return instructions, including the return address.
- Return Shipping: You are responsible for return shipping costs, unless the product was defective or incorrect.
4. Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed to your original payment method within 5-7 business days.
- Shipping Charges: Original shipping charges, if applicable, are non-refundable.
5. Exchanges
Exchanges are only available for defective or damaged items. Please contact us to arrange an exchange.
6. Non-Receipt of Refund
If you have not received your refund after the stipulated period, please check with your bank or payment provider. For further assistance, contact us at support@thestylez.com.
